OSU Web Accessibility Policy Video Text Transcript
For more information, visit: http://www.wac.ohio-state.edu/standards


MY NAME IS SCOTT LISSNER 
AND I'M THE UNIVERSITY'S
A.D.A. COORDINATOR,
AND I'M GOING TO BE 
DOING THE FIRST HALF
OF THIS PRESENTATION WHICH 
IS FOCUSED ON THE POLICY
THAT'S BEEN REVISED 
AND PUT INTO PLACE.
AND THE SECOND HALF 
OF THE PRESENTATION TODAY
WILL BE LORI BAILEY, 
WHO WILL TALK
ABOUT THE SPECIFIC STANDARDS.
AND IT'S A GOOD BREAK, 
BECAUSE I KNOW QUITE A BIT
ABOUT POLICY AND I ONLY RECENTLY 
LEARNED HOW TO SPELL HTML,
SO IT'S PROBABLY 
NOT A GOOD THING FOR ME
TO TALK TOO MUCH DETAIL 
ABOUT THE STANDARDS.
IT'S BEEN SAID ABOUT ME 
THAT I CAN FILL ANY VOID.
THIS IS NOT NECESSARILY 
A GOOD THING.
YOU HAVE HANDOUTS. 
YOU HAVE RESOURCES.
I HAVE THE POWER POINT SLIDES.
AND I HAVE A PLAN, MORE 
OR LESS, FOLLOWING THE SLIDES,
BUT I DO NOT MIND 
QUESTIONS AS WE GO.
SO IF YOU GET A QUESTION, 
RAISE YOUR HAND.
I WILL DO MY BEST TO REMEMBER 
TO REPEAT THE QUESTION,
SO WE MAKE SURE 
WE GET IT ON VIDEOTAPE.
BUT I'M HAPPY TO ENTERTAIN 
YOUR QUESTIONS AS WE GO.
I MAY TAKE A MOMENT TO FINISH A 
THOUGHT AND KIND OF POINT AT YOU
AND SAY, "WAIT A SECOND," 
BUT OTHERWISE,
FEEL FREE TO ASK QUESTIONS
AS WE GO.
THEY'LL ISSUE ACCESSIBILITY 
POLICIES AND STANDARDS.
LIKE I SAY, THEY KIND
OF FALL INTO TWO GROUPS.
THERE ARE POLICIES THAT
TALK ABOUT AN OVERVIEW
OF WHAT NEEDS TO GET DONE.
IT DOESN'T REALLY GO 
INTO A GREAT DEAL OF DETAIL
IN THE POLICY ITSELF 
ABOUT WHY IT NEEDS TO GET DONE,
AND I WILL TALK 
A LITTLE BIT ABOUT THAT,
IN PARTICULAR, TONIGHT.
AND THEN, THE STANDARDS 
REALLY TALK ABOUT
HOW TO GET THOSE THINGS DONE.
AND I KNOW WE HAVE A MIXED 
AUDIENCE AND SOME OF YOU
ARE MORE ANXIOUS TO HEAR ABOUT 
THE "HOW" AND OTHERS OF YOU
ARE MORE ANXIOUS 
TO HEAR ABOUT THE "WHAT."
THE NEW POLICIES GO INTO EFFECT 
AT THE END OF JUNE.
THAT'S KIND OF 
THE IMPLEMENTATION DATE.
THEIR SCOPE IS TO ESSENTIALLY 
COVER ALL OF OSU'S WEB SPACE
THAT DOES BUSINESS AS OSU.
I MEAN, THAT'S KIND OF THE SHORT 
ANSWER TO THE SCOPE
OF THOSE GUIDELINES.
WE'RE GOING TO GO 
THROUGH THAT INTO MORE DETAIL.
WE'RE GOING TO TALK 
ABOUT WHY THOSE POLICIES
WERE PUT INTO PLACE, 
THEIR SCOPE,
THE IMPLEMENTATION PRIORITIES.
I KNOW SOME OF YOU 
REPRESENT AREAS WITH 
A GREAT DEAL OF WEB SPACE.
I DON'T THINK 
THERE'S ANYBODY HERE TODAY
FROM THE FISHER COLLEGE 
OF BUSINESS, BUT, YOU KNOW,
WE GAVE UP WHEN WE GOT
TO PAGE 5000 FOR THEM.
OTHERS OF YOU ARE HERE FROM 
SMALLER SHOPS AND CAN SAY,
"THESE TEN PAGES 
AND WE'RE GOOD TO GO."
SO WE'RE GOING TO TALK 
ABOUT HOW YOU PRIORITIZE THAT
BASED ON WHERE YOU ARE.
SOMETHING THAT GOES 
WITH THAT
INCREDIBLE DIVERSITY 
OF STRUCTURE AND SIZE
FOR DIFFERENT WEB 
RESPONSIBILITIES ON CAMPUS
IS ALSO SOME VARIABILITY 
IN THE REPORTING STRUCTURE.
THE POLICIES DO SET UP 
A REPORTING STRUCTURE
IN ANNUAL REPORTS FROM DEANS 
AND VICE PRESIDENTS.
WE WILL BE GIVING PEOPLE SOME 
TEMPLATES ON WAYS TO DO THAT,
BUT WE DIDN'T SAY, "IT'S GOING 
TO BE THIS CHECKLIST,"
BECAUSE THE FISHER COLLEGE OF 
BUSINESS, WITH ITS 5000 PAGES
AND--IS THERE ANYBODY HERE 
FROM H.R. TODAY?--
THE H.R. OFFICE THAT HAS A VERY 
MANAGEABLE SET OF WEB PAGES
IN TERMS OF NUMBERS ON THEM, 
I DON'T KNOW, MAYBE 100 PAGES
OR SOMETHING LIKE THAT, 
ACTUALLY ON THEIR SPACE.
THE KINDS OF REPORTING 
STRUCTURES OR CHECKLISTS
THAT MAKE SENSE ARE GOING 
TO BE VERY DIFFERENT.
THE STANDARDS 
THAT WE'VE DEVELOPED
HAVE 19 SPECIFIC STANDARDS.
THOSE STANDARDS 
ARE ABOUT DESIGNING 
AN ACCESSIBLE WEB PAGE,
MAKING IT USABLE FOR INDIVIDUALS 
WITH A VARIETY OF DISABILITIES,
WHETHER THEY'RE 
USING SCREEN READERS,
OR WHETHER THEY'RE A VOICE 
OUTPUT TECHNOLOGY,
WHETHER THEY HAVE ALTERNATIVE 
INPUT DEVICES,
ALTERNATES TO MICE 
BECAUSE OF MOBILITY ISSUES,
OR WHETHER THEY'RE DEAF AND NEED 
CAPTIONING KINDS OF THINGS.
THOSE WERE THE PRIMARY MOTIVE 
BEHIND THOSE POLICIES.
A LOT OF THE SAME POLICIES 
HAPPEN TO MAKE-- OR THE SAME 
STANDARDS AND TECHNIQUES--
HAPPEN TO MAKE WEB PAGES 
HIGHLY USABLE
IN A VERY WIDE RANGE 
OF PLATFORMS.
SO I'VE GOT A NEW LITTLE PDA 
THING AND I WAS HAPPY TO SAY
THAT IT'S READING 
POWER-POINT SLIDES
AND THINGS 
MUCH NICER THESE DAYS,
BECAUSE A LOT OF THE SAME 
TECHNOLOGY THAT CREATES
A TEXT ALTERNATIVE,
AND ONE THAT'S READABLE,
ALLOWS YOU TO WORK 
ON A SMALLER SCREEN,
ALLOWS YOU TO WORK 
ACROSS A VARIETY OF PLATFORMS.
SO THERE ARE A LOT OF REASONS 
THAT THESE THINGS 
SIMPLY MAKE GOOD DESIGN SENSE.
THE MAJOR PURPOSE 
OF OUR WEB SPACE, IN SOME SENSE,
THE MAJOR PURPOSE 
OF THE UNIVERSITY,
IS ABOUT THE CREATION AND 
DISSEMINATION OF KNOWLEDGE.
SO, IN THAT CONTEXT, 
IT CERTAINLY MAKES SENSE
THAT THE WEB, AS A MAJOR PIECE 
OF SPACE, BE ACCESSIBLE.
THE WEB SPACE, IN MANY WAYS, 
PEOPLE HAVE STARTED
TO THINK ABOUT IT AS  
A VIRTUAL PHYSICAL ENVIRONMENT,
AND SO A LOT OF THE CONCEPTS
THAT WE USE 
FOR BUILDING ACCESSIBILITY
KIND OF MADE SENSE WHEN WE WERE 
TALKING ABOUT WEB ACCESSIBILITY.
I DON'T KNOW HOW MUCH PEOPLE 
ARE INTERESTED
IN SOME OF THE LEGAL 
BACKGROUND FOR THIS,
BUT YOU'LL GET AT LEAST 
A TASTE TODAY,
AND THEN, WHEN DO Q & A,
YOU CAN ALWAYS GRAB ME LATER
AND ASK ME MORE.
IN THE SENSE THAT LOTS OF OUR 
WEB SPACE IS LIKE OUR CAMPUS
AND IT JUST STANDS THERE OPEN 
AS AN INVITATION FOR ANYONE
TO COME AND VISIT, 
IT MAKES SENSE
TO CONSIDER ACCESSIBILITY
UP FRONT.
THERE ARE PARTS OF OUR WEB SPACE 
THAT ARE MORE LIKE,
SAY, STATISTICS 100.
AND WHEN I TEACH STATISTICS, 
WHERE PEOPLE
HAVE TO LET ME KNOW 
THEY'RE COMING,
THEY HAVE TO GIVE US MONEY, 
THEY HAVE TO SIGN UP IN ADVANCE,
WE KNOW WHO THEY ARE,
AND WE CAN MAKE THINGS 
ACCESSIBLE FOR THEM,
BECAUSE WE KNOW WHO THEY ARE.
SO IF A STUDENT IS TAKING 
STATISTICS AND IS BLIND,
THEN I CAN TAKE MY TEXTBOOK, 
ONCE THAT STUDENT
HAS REGISTERED, AND START 
TO GET IT PUT ON TAPE,
OR CONVERT IT INTO BRAILLE,
OR CONVERT IT
TO A DIGITAL FORMAT THAT THE 
STUDENT CAN USE WITH TECHNOLOGY.
SO SOME OF OUR WEB PAGES, 
AS WE GO THROUGH THE STANDARDS
AND THE POLICIES, ARE TREATED 
MORE LIKE THAT COURSE,
BECAUSE THEY'RE 
RELATED TO SOMETHING
THAT PEOPLE SIGN UP
FOR IN ADVANCE.
IT'S PASSWORD-PROTECTED,
ET CETERA.
OTHERS OF OUR WEB PAGES ARE 
REALLY MUCH MORE LIKE THE OVAL.
WE WANT IT OPEN 
AND INVITING TO EVERYONE.
CERTAINLY, INCREASINGLY, 
MUCH MORE OF WHAT WE DO
IS DONE ON THE WEB.
SO WE HAVE PEOPLE HERE TODAY WHO 
ARE FROM ACADEMIC DEPARTMENTS,
BECAUSE WE'RE USING 
A LOT OF DIGITAL MEDIA
AND WEB-BASED TECHNOLOGY 
AND INSTRUCTION.
WE HAVE PEOPLE FROM 
THE REGISTRAR'S OFFICE,
BECAUSE WE DO THINGS ONLINE 
WITH REGISTRATION.
WE HAVE PEOPLE FROM THE 
TREASURER'S OFFICE,
BECAUSE IF YOU WANT TO PAY 
YOUR BILL ONLINE, YOU CAN,
OR CHECK YOUR BILL ONLINE.
ALL OF YOU WILL ONE DAY SOON BE 
GETTING YOUR PAYCHECKS ONLINE.
RIGHT?
WE'RE GOING TO A PAPERLESS 
PAYROLL SYSTEM,
FOR ANYBODY WHO HASN'T 
CAUGHT ONTO THAT YET.
SO IT'S CERTAINLY CENTRAL 
TO HOW WE DO BUSINESS.
OSU HAS A LONG HISTORY 
OF BEING COMMITTED
TO ENSURING PEOPLE ACCESS TO A 
WIDE RANGE OF CONSTITUENCIES
AND THERE'S NO REASON 
WHY THAT WOULD BE DIFFERENT
FOR WEB-BASED INFORMATION 
OR FOR OUR INFORMATION 
KINDS OF SERVICES.
AND THE OTHER PIECE IS MAKING 
SURE WE'RE IN COMPLIANCE
WITH FEDERAL AND STATE 
REGULATIONS.
AT THIS POINT, 
THE STATE HAS PASSINGLY
CONSIDERED SPECIFIC REGULATIONS 
ABOUT WEB ACCESSIBILITY
BUT HAS NOT PASSED ANYTHING.
THE FEDERAL REGULATIONS FALL 
INTO TWO BROAD CATEGORIES
AT THIS POINT.
MANY OF YOU HAVE HEARD
OF SECTION 508.
SECTION 508 OF 
THE REHABILITATION ACT.
IT IS, AT THIS POINT, 
ABOUT THREE YEARS OLD.
IT WAS PASSED SPECIFICALLY 
TO ENSURE THE ACCESSIBILITY
OF FEDERAL AGENCY WEB PAGES, 
TO MAKE SURE
THAT WHEN THE FEDERAL GOVERNMENT 
DID BUSINESS ON THE INTERNET
THAT IT WAS ACCESSIBLE.
DESPITE WHAT YOU MAY 
OR MAY NOT HAVE HEARD,
AND YOU HAVEN'T 
HEARD IT FROM ME,
508 DOES NOT DIRECTLY
APPLY TO ANY OSU WEB PAGE.
IT IS NOT BASED ON BEING 
A FEDERAL FUND RECIPIENT.
IT IS NOT BASED ON 
BEING A GRANT RECIPIENT,
ALTHOUGH SOME GRANT PROGRAMS 
MAY HAVE 
THEIR OWN REQUIREMENTS ADDED.
IT IS BASED 
ON BEING A FEDERAL AGENCY.
THAT WAS DONE INTENTIONALLY 
AT THE TIME IT WAS PASSED.
ONE OF THE LOGIC BEHIND 
THAT STANCE WAS THAT
IT GAVE THE GOVERNMENT'S 
PURCHASING POWER
BEHIND PEOPLE DEVELOPING 
TECHNIQUES AND TECHNOLOGIES
THAT WOULD ALLOW ACCESSIBLE 
PAGES TO COME INTO BEING.
THE OTHER REASON 
THAT WAS DONE IS IN SOME SENSE,
FOR THE REST OF US, 
THE GOOD NEWS IS,
508 DOESN'T APPLY TO YOU.
THE BAD NEWS IS, 
IT ALREADY DOES,
BECAUSE THE AMERICANS 
WITH DISABILITIES ACT,
TITLE 2, WHICH APPLIES TO US
AS A GOVERNMENT ENTITY,
SPECIFICALLY MANDATES 
EQUAL ACCESS TO GOODS,
SERVICES, BENEFITS, PROGRAMS, 
AND INFORMATION COMMUNICATIONS.
AND SECTION 504 
OF THE REHABILITATION ACT,
WHICH APPLIES TO US 
BECAUSE WE TAKE FEDERAL FUNDS,
AND HAS BEEN AROUND
FOR 30 YEARS, SAYS
THAT EQUAL ACCESS TO PROGRAMS, 
BENEFITS AND SERVICES.
AND THE INTERNET AND 
WHAT WE DO ON THE WEB
IS NOTHING IF IT ISN'T 
COMMUNICATION, A SERVICE,
OR A BENEFIT.
I DON'T KNOW WHAT'S MORE 
BENEFICIAL THAN BEING ABLE
TO LOG ONTO ELECTRONIC RESERVES 
AT TWO O'CLOCK IN THE MORNING
WITHOUT GETTING OUT 
OF MY PAJAMAS.
THAT'S CERTAINLY A BENEFIT.
ONLINE REGISTRATION STRIKES ME 
AS A SERVICE
AND THERE'S A WHOLE LOT
OF COMMUNICATION.
I DON'T EVEN THINK WE NEED TO 
THINK ABOUT EXAMPLES OF THOSE.
SO CLEARLY, UNDER 
THOSE FEDERAL MANDATES,
THERE'S AN EXISTING MANDATE TO 
MAKE THOSE THINGS ACCESSIBLE.
THE ISSUE HAS BEEN HISTORICALLY 
THAT THE AGENCIES
THAT ENFORCE 504 IN THE 
AMERICANS WITH DISABILITIES ACT,
THE OFFICE FOR CIVIL RIGHTS, 
PRIMARILY, FOR US,
AS A FEDERAL FUND RECIPIENT, 
OUT OF THE DEPARTMENT OF ED.,
FOR DECADES, THEIR ENFORCEMENT 
AGENTS WERE LAWYERS.
AND WHEN SOMEBODY SAID FIVE, 
SIX, SEVEN, EIGHT YEARS AGO,
"I HAVE A PROBLEM WITH ACCESS 
TO THE LIBRARY'S DATABASE"--
I'VE BEEN TOLD NEVER TO CALL IT 
A CARD-CATALOGUE SYSTEM
ON THE COMPUTER, RIGHT-- 
"THE LIBRARY'S DATABASE,
I CAN'T ACCESS IT, I'M BLIND,"
THE OFFICE FOR CIVIL RIGHTS 
SAID, "I'M A LAWYER.
"I DON'T KNOW ANYTHING 
ABOUT COMPUTERS.
"GEE, MAYBE YOU CAN 
HAVE A READER ASSIGNED TO YOU
WHEN YOU GO 
TO THE LIBRARY
WHO WILL READ OFF THE SCREEN," 
ET CETERA.
THEY TRIED REALLY HARD
NOT TO DEFINE
WHAT AN "ACCESSIBLE 
WEB PAGE" WAS,
'CAUSE THEY DIDN'T FEEL THAT 
THEY HAD THE EXPERTISE.
REASONABLE.
WE PROBABLY DON'T 
WANT A BUNCH OF LAWYERS
DEFINING WHAT 
AN "ACCESSIBLE WEB PAGE" IS.
IT WOULD BE A VERY UGLY WEB 
PAGE, I'M SURE, ULTIMATELY.
BUT 508 DID PASS AND THE OFFICE 
FOR CIVIL RIGHTS' WEB PAGE
GOT REDONE THREE TIMES TO GET IT 
UP TO MEETING THE 508 STANDARDS
FOR AN ACCESSIBLE WEB PAGE.
AND THEN THE OFFICE
OF CIVIL RIGHTS
AND THE DEPARTMENT OF JUSTICE,
THOSE ARE THE TWO PRIMARY
ENFORCEMENT AGENCIES
THAT WE WOULD THINK ABOUT,
THE EEOC, THE EQUAL EMPLOYMENT 
OPPORTUNITY COMMISSION,
A LITTLE BIT IN THE CONTEXT OF 
EMPLOYEE ACCESS TO WEB SPACES,
ALL CAN POINT TO THEIR 
OWN WEB PAGE AND SAY,
"I KNOW THIS IS DOABLE, 
BECAUSE WE DID IT."
SO WE KNOW THE 508 STANDARDS 
WHICH YOU CAN LOOK UP
AND THEY ARE REFERENCED 
IN THE CD THAT YOU ALL HAVE,
THOSE 508 STANDARDS ARE 
AVAILABLE AS A BENCHMARK
OF ACHIEVABLE ACCESS.
THEY KNOW IT'S DOABLE.
AND SO NOW, WHEN THEY 
TALK UNDER 504 IN THE A.D.A.
ABOUT WHAT EFFECTIVE 
COMMUNICATION
MEANS IN THE CONTEXT OF THE WEB, 
AND WHAT EQUAL ACCESS
TO SERVICES THAT 
ARE WEB-BASED SERVICES MEAN,
THEY CAN POINT 
TO THOSE 508 STANDARDS,
THEY CAN POINT TO THEIR 
OWN WEB PAGE AND SAY,
"WE NEED TO BE ABLE 
TO DO AT LEAST THIS MUCH,
'CAUSE WE KNOW THAT'S DOABLE."
SO A STANDARD 
OF ENFORCEMENT EVOLVED.
THAT IS WHAT WE WORKED ON
AS A JUMPING-OFF POINT
AS THE BASIS FOR THE OSU 
STANDARDS THAT WE'VE DEVELOPED.
OUR NINETEEN STANDARDS 
ROUGHLY FOLLOW 508.
THERE'RE A COUPLE 
OF PLACES WHERE WE VARY.
MOST OF THE VARIANCES 
ARE BASED ON SOME REALITIES
THAT ARE TRUE FOR US THAT JUST 
REALLY AREN'T TRUE
FOR THE FEDERAL GOVERNMENT, 
LIKE ONLINE
PASSWORD-PROTECTED CLASSES 
AND THINGS LIKE THAT,
WHERE WE'VE GIVEN PEOPLE
A SLIGHTLY LONGER TIMELINE
AND A LITTLE MORE FLEXIBILITY 
AND HOW TO DEAL
WITH WEB ACCESSIBILITY.
IT COVERS ALL 
THE OFFICIAL OSU PAGES.
IF YOU'RE ABLE TO PUT THE "V" 
OHIO STATE UNIVERSITY LOGO
ON YOUR WEB PAGE, 
THEN, BY GOLLY,
YOU MUST BE AN OFFICIAL
OSU WEB PAGE,
AND I SUSPECT 
THESE POLICIES COVER YOU.
ASSOCIATED UNIVERSITY WEB PAGES.
THE POLICY DOES NOT 
REACH DOWN TO THE LEVEL
OF WE GIVE EVERY STUDENT 
IN OUR DEPARTMENT,
OR EVERY EMPLOYEE AND FACULTY 
MEMBER IN OUR DEPARTMENT,
A PERSONAL WEB PAGE 
ON WHICH THEY DO NOT
CONDUCT UNIVERSITY BUSINESS.
AND THEY MAY PUT UP 
"HI. HERE'S WHO I AM.
I LIKE CELTIC MYTHOLOGY 
BUT TEACH ASTRO PHYSICS,"
YOU KNOW, WHATEVER THEY MIGHT 
WANT TO PUT ON THOSE PAGES.
THOSE PAGES ARE NOT DIRECTLY 
COVERED BY THESE POLICIES.
NON-UNIVERSITY ORGANIZATIONS
WHO HAPPEN TO HAVE,
FOR A VARIETY OF REASONS, 
OFTEN HAVING TO DO
WITH GRANT ORIGINS 
AND THOSE KINDS OF THINGS,
ARE NOT DIRECTLY COVERED 
BY THESE STANDARDS,
AS LONG AS THEY ARE NOT 
CONDUCTING UNIVERSITY BUSINESS.
WHEN IN DOUBT, SHOUT.
IF YOU HAVE A PAGE IN YOUR 
DOMAIN, OR URL IN YOUR DOMAIN,
AND YOU'RE NOT SURE HOW IT FITS 
IN AS JURISDICTION,
GIVE ME A CALL.
MY PHONE NUMBER'S ON TOP 
OF MOST OF THESE THINGS
AND MY CARD'S OUT 
ON THE DESK OUTSIDE,
IF YOU WANT TO GRAB ONE 
ON THE WAY OUT.
IT'S LISSNER.2@OSU.EDU,
IF YOU WANT TO EMAIL ME.
ONE OF THE MORE INTERESTING 
QUESTIONS I GOT RECENTLY
WAS AN ORGANIZATION THAT, 
BY ALL REPORTS,
IS A STUDENT ORGANIZATION 
FOCUSED ON RECYCLING.
DOES THE STUDENT ORGANIZATION'S 
WEB PAGE
HAVE TO MEET 
THESE POLICY GUIDELINES,
OR DOES THAT COUNT AS 
A NON-UNIVERSITY ORGANIZATION?
AND I HAD KIND OF TWO PIECES 
OF THE ANSWER TO THAT QUESTION.
ONE WAS, FOR THIS PARTICULAR 
STUDENT ORGANIZATION,
THERE WAS ALL KINDS 
OF INFORMATION
ABOUT HOW TO CONDUCT 
THE RECYCLING PROGRAM
THAT EXISTS IN YOUR 
RESIDENCE HALL AND ON CAMPUS.
AND I CONSIDER 
THAT UNIVERSITY BUSINESS
BECAUSE OUR FACILITIES UNIT 
IS BEHIND THAT 100 PERCENT,
'CAUSE THEY HAVE A MANDATE 
TO REDUCE THEIR TRASH STREAM
BY X AMOUNT OF TONNAGE PER YEAR
UNDER STATE RULES 
AND GUIDELINES.
AND SO THEY'RE REALLY CONDUCTING 
UNIVERSITY BUSINESS.
THEY'RE TELLING 
UNIVERSITY INDIVIDUALS
HOW TO RECYCLE ANY UNIVERSITY- 
SPONSORED PROGRAM.
AND I'D KIND OF SAY THAT'S 
UNIVERSITY BUSINESS,
AS A GENERAL RULE OF THUMB.
AND AS A BROADER 
RULE OF THUMB UNDER 504,
WHICH, WHILE IT DOESN'T FOCUS 
SPECIFICALLY ON WEB ACCESS,
FOCUSES ON EQUAL ACCESS, TALKS 
ABOUT STUDENT ORGANIZATIONS
BEING RUN IN A NONDISCRIMINATORY 
AND ACCESSIBLE FASHION.
SO I WOULD ENCOURAGE 
MOST STUDENT ORGANIZATIONS,
UNDER THAT PRINCIPLE, TO DO 
AS MUCH OF THIS AS MADE SENSE.
PASSWORD-PROTECTED.
I TALKED A LITTLE BIT 
ABOUT THIS.
IF YOU HAVE A WEB PAGE 
THAT IS COURSE-RELATED,
PASSWORD-PROTECTED, ONLY 
AVAILABLE TO INDIVIDUALS
THAT ARE THERE, IF YOU HAVE WORK 
SPACE THAT IS PASSWORD-PROTECTED
AND ONLY AVAILABLE AFTER HIRE 
AND IN THE WORK SPACE,
YOU HAVE SOME EXTRA TIME, AS YOU 
GO THROUGH THE STANDARDS,
TO DO PARTICULAR ELEMENTS AND 
RESPOND TO INDIVIDUAL NEED,
AS WE TRADITIONALLY HAVE DONE 
FOR STUDENTS AND CLASSES
FOR TEXTBOOK ACCESS 
AND THOSE KINDS OF THINGS.
AND AS WE HAVE TRADITIONALLY 
DONE FOR EMPLOYEES
WHEN THEY COME IN AND SAY, 
"I NEED A DESK
"THAT'S TWO INCHES TALLER
BECAUSE MY KNEES
DON'T FIT UNDER IT," 
OR "I NEED A SCREEN READER,
OR SCREEN-ENLARGEMENT SOFTWARE," 
OR SOMETHING LIKE THAT,
THAT WE'VE DEALT WITH 
AS A WORKPLACE ACCOMMODATION.
THERE IS A CAUTION HERE 
AND ONE IN THE STANDARDS.
WHEN YOU LOOK AT THEM, YOU NEED 
TO HAVE A METHOD IN PLACE
THAT WILL TAKE CARE OF IT 
IN A TIMELY FASHION.
THE OFFICE OF CIVIL RIGHTS, 
IN THEIR TRAINING MATERIAL,
TALKS ABOUT DISCRIMINATION 
BY METHOD OF ADMINISTRATION.
YOU CANNOT CHOOSE A MANAGEMENT 
TECHNIQUE THAT, BY DEFAULT,
WINDS UP DISCRIMINATING.
EVEN IF IT'S NOT TARGETED
INDIVIDUAL AND FOCUSED,
IT'S STILL DISCRIMINATION.
SO IF YOU CHOOSE 
TO HAVE A COURSE PAGE
THAT'S HIGHLY VIDEO-BASED--
WE HAD A PROFESSOR WHO SPENT 
MOST OF A QUARTER
IN ITALY AND GREECE AND WAS 
E-MAILING BACK CLASS LECTURES,
INCLUDING VIDEO AND PICTURES 
OF ANCIENT RUINS
AND WHATEVER HE WAS DOING--
I DON'T KNOW ALL THE DETAILS--
AND WE HAD A BLIND STUDENT
IN CLASS,
AND IT WAS DRIVING US NUTS
TO GET THAT DONE
IN A TIMELY FASHION, 'CAUSE HE 
HADN'T MADE PRIOR ARRANGEMENTS
ABOUT HOW WOULD 
THAT CONVERSION TAKE PLACE.
THERE ARE A NUMBER OF RESOURCES 
AVAILABLE ON CAMPUS.
WHEN PEOPLE ASK ME THE BIG 
QUESTION AS THE POLICY GUIDE,
"WHAT'S ACCESSIBLE WEB SPACE 
GOING TO COST THE UNIVERSITY?"
MY BASIC ANSWER IS, 
IN ALMOST EVERY INSTANCE,
IT'S NOT GOING TO COST 
THE UNIVERSITY ANYTHING
EXCEPT FOR HAVING 
A MORE QUALIFIED STAFF,
BY PROVIDING TRAINING 
LIKE WHAT WE'RE DOING NOW.
PARTICULARLY,THE SECOND HALF 
OF THIS IS GOING TO BE
LITTLE MORE FOCUSED ON 
"HOW TO," AND NOT "WHAT TO."
THE ONE PLACE THERE'S A REALLY, 
TRULY IDENTIFIABLE COST
IS IF YOU'RE PUTTING VIDEO 
AND AUDIO ON THE WEB--
AND YOU NEED TO TRANSCRIBE IT.
THE MAJORITY OF OUR VIDEO 
AND AUDIO THAT'S ON THE WEB
IS ON AS AN INSTRUCTIONAL TOOL
AND IS IN 
A PASSWORD-PROTECTED SPACE,
SO WE'VE GIVEN 
INDIVIDUAL DEPARTMENTS,
AS WELL AS THE UNIVERSITY, 
MORE TIME TO FIGURE OUT
BETTER WAYS OF DOING THAT.
THERE IS TRANSCRIPTION SOFTWARE 
AVAILABLE AT THE DIGITAL UNION.
YOU CAN GO OVER THERE, OR SEND 
WORK-STUDY STUDENTS OVER THERE
TO GET TRAINED ON HOW TO USE 
THE TRANSCRIPTION SOFTWARE
OR CAPTIONING SOFTWARE.
ONCE YOU'VE TRANSCRIBED A PIECE 
OF VIDEO, YOU CAN USE THAT
TO DO A SYNCHED ROLLING 
TRANSCRIPT WITH THE VIDEO
AND EMBED IT IN YOUR 
DIGITAL VIDEO IMAGES.
AND WE HAVE ALL 
THAT TECHNOLOGY SET UP
OVER IN THE DIGITAL UNION.
WE HAVE ANOTHER VERSION OF IT 
SET UP OVER IN THE OFFICE
OF DISABILITIES SERVICES.
AND SO THERE ARE PLACES 
WHERE YOU CAN START
TO UTILIZE THOSE RESOURCES, 
WHERE YOU MIGHT BE ABLE
TO USE WORK-STUDY STUDENTS, OR 
ACCESS SOME DOWN CLERICAL TIME
IN THE OFFICE 
TO DO SOME CAPTIONING.
FOR THE CLASSROOM STUFF, YOU 
WOULD BE TALKING TO THE OFFICE
OF DISABILITIES SERVICES ABOUT 
HOW TO SET UP A PROCEDURE
FOR ENSURING THAT YOU HAD 
CAPTIONING GOING ON
ON THE WEB.
IMPLEMENTING THE POLICY.
THE BIG TRICK HERE, I THINK, 
IS TIMELINES FOR IMPLEMENTATION
AND PRIORITIES.
WE'VE NOT SAID, AS OF JUNE 30th, 
SUDDENLY, EVERY PAGE
YOU ARE RESPONSIBLE FOR 
MUST MEET THE NEW STANDARDS.
HOPEFULLY, YOUR PAGES 
MET THE OLD STANDARDS.
I DON'T WANT TO KNOW 
IF THEY DID OR DIDN'T.
BUT IF THEY DID, THIS ISN'T 
A BIG LEAP FROM THOSE.
IF THEY DIDN'T, IT'S A BIGGER 
LEAP, IN SOME CASES.
WHAT'S THE AVERAGE LIFE 
EXPECTANCY OF A WEB PAGE
IN YOUR DOMAIN?
HOW MANY PEOPLE 
KEEP A WEB PAGE UP
WITHOUT A SIGNIFICANT REVISION?
I'M NOT TALKING 
ABOUT CHANGING THE CALENDAR,
BUT ACTUALLY CHANGING THE LAYOUT 
OF THE WEB PAGE IN SOME SENSE.
MORE THAN--LESS THAN A YEAR?
ABOUT EVERY TWO YEARS? 
EVERY THREE?
ANYBODY GOT A WEB PAGE THAT'S 
BEEN UP MORE THAN FOUR YEARS?
OKAY.
I DON'T SEE A LOT OF HANDS 
GOING UP WITH THAT.
HOW MANY PEOPLE DON'T KNOW?
OKAY. 
THERE'S AN HONEST RESPONSE.
I THINK, IN GENERAL, 
THE AVERAGE LIFE EXPECTANCY
OF THE WEB PAGE IS JUST
A LITTLE OVER THREE YEARS.
AND SO THERE'S THE EXPECTATION 
THAT WAS MUCH LIKE
THE EXPECTATION FOR THE PHYSICAL 
ENVIRONMENT, THAT OVER TIME,
AS YOU REDO A WEB PAGE, THAT YOU 
WOULD BRING IT UP TO SPEED
TO MATCH THE NEW STANDARDS, AND 
THAT OVER THE NEXT FEW YEARS
THAT WOULD MEAN MOST OF 
OUR WEB PAGES WERE UP TO SPEED.
SO ALL NEW PAGES THAT
ARE DESIGNED OR REDESIGNED
AFTER JUNE 30th 
SHOULD MEET THE NEW STANDARDS.
THE NEXT SET IS LOOKING 
AT WHAT ARE THE PAGES
THAT ARE ESSENTIAL TO DOING 
BUSINESS IN OUR AREA?
DO WE HAVE ANY 
THAT ARE THAT WAY?
FOR THE REGISTRAR'S OFFICE, 
ONLINE REGISTRATION
IS PRETTY ESSENTIAL, 
AND IT'S TIME-SENSITIVE.
SO THAT WOULD BE A PRIORITY PAGE 
TO FIX, SO TO SPEAK,
BECAUSE IT'S GOT TWO THINGS 
GOING FOR IT.
ONE IS, IT'S A KEY ESSENTIAL 
ELEMENT OF BUSINESS
WITH THE UNIVERSITY,
OR WITH THE DEPARTMENT.
AND THE SECOND IS, 
IT'S TIME-SENSITIVE,
USING ALTERNATIVE ROUTES 
TO REGISTRATION DISADVANTAGE
THE INDIVIDUAL WHO WOULD RATHER 
USE ONLINE REGISTRATION.
IF I HAVE TO WAIT 
UNTIL THE BUSINESS DAY
AND CALL SOMEBODY UP OVER 
THE PHONE, AND SOMEBODY ELSE
IS DOING IT AT TWO O'CLOCK 
IN THE MORNING,
I GET CLOSED OUT OF MY CLASS.
IF IT TAKES LONGER TO DO IT 
IN THAT LENGTH OF TIME,
IT MEANS I'M PAYING LATE FEES, 
NOT GETTING INFORMATION
IN A TIMELY FASHION, BEING LAST 
ON THE LIST, WHATEVER,
THEN IT'S TIME-SENSITIVE AND 
THAT MAKES IT A PRIORITY PAGE.
CAN I GET A COPY OF WHAT 
THE POLICIES WERE PRIOR TO--
THEY'RE ON THE WEB. 
IF YOU GO TO ADA.OSU--
I DIDN'T HEAR HER QUESTION?
OH, I'M SORRY. 
THANK YOU.
I WAS ASKED--SHE'S NEW 
TO HER AREA, TO HER UNIT,
AND DOESN'T KNOW WHEN SOME OF 
THE OLDER PAGES WERE DESIGNED--
WHERE CAN SHE 
GET THE EARLIER POLICIES?
IF YOU GO TO ADA.OSU.EDU, 
MY OFFICE WEB PAGE,
UPPER RIGHT-HAND CORNER 
IS A CLICK FOR "RESOURCES."
THE FIRST SET OF RESOURCES 
ARE POLICIES.
AND YOU CAN PULL DOWN 
THE POLICIES AND IT SHOWS YOU
THE OLD STANDARDS 
AND THE NEW STANDARDS.
THERE WERE 
NO PREVIOUS STANDARDS.
AND IN SOME SENSE, WHILE THIS IS 
PROBABLY MY EVIL TWIN SPEAKING,
AND YOU ALL 
WON'T TELL ANYBODY, RIGHT?
WE CAN KEEP IT A SECRET JUST
BETWEEN US 40 PEOPLE?
I WOULD WORRY LESS ABOUT WHAT 
STANDARD WAS IN PLACE
WHEN THOSE POLICIES 
WERE DEVELOPED
AND THINK MORE IN TERMS OF THE 
NEW IMPLEMENTATION PRIORITIES
THAN, SAY, OKAY, WHICH OF THOSE 
PAGES ARE "A", TIME-SENSITIVE
OR ESSENTIAL TO DOING BUSINESS?
SO IF I'M A DEPARTMENT AND I'VE 
GOT ONE PAGE ON THE WEB,
THE OFFICE 
OF DISABILITY SERVICES
TELLS EVERY STUDENT THAT 
REGISTERS WITH THAT OFFICE,
"YOU ARE NOW ON THIS 
LIST SERVE, THIS IS WHERE
"ALL THE INFORMATION 
ABOUT POLICY CHANGE
"FROM THIS DEPARTMENT GOES.
DON'T READ IT, YOUR PROBLEM. 
YOU'RE AT YOUR OWN RISK."
THAT'S HOW WE INFORM YOU, 
UNLESS THERE'S SOME REASON
YOU NEED TO TELL US 
THAT WON'T WORK FOR YOU.
AND SO IF YOUR DEPARTMENT 
HAS A COURTHOUSE DOOR--
IN THE OLD-FASHIONED WORLD, 
WE USED TO POST
ALL BINDING LEGAL STATEMENTS 
ON THE LOCAL COURTHOUSE DOOR.
AND ONCE IT WAS POSTED, 
EVERYBODY HAD FAIR WARNING
THAT THIS NEW RULE 
WAS COMING INTO BEING,
OR I WAS NO LONGER RESPONSIBLE 
FOR MY SPOUSE'S DEBTS,
OR WHATEVER I POSTED 
UP ON THE DOOR.
SO IF YOUR DEPARTMENT HAS A 
SPACE THAT THEY DO A CALENDAR,
OR ANNOUNCEMENTS, OR A HANDBOOK, 
OR RULES FOR PEOPLE
IN THE DEPARTMENT, 
AND THAT'S WHERE YOU
DISTRIBUTE THE INFORMATION, 
THAT WOULD BE A PRIORITY PAGE,
BECAUSE THAT'S AN ESSENTIAL 
ELEMENT OF BUSINESS.
IF YOU DON'T KNOW THE RULES, 
YOU CAN'T ABIDE BY THEM.
AND IF THAT'S THE PRIMARY METHOD 
OF DOING IT, BEST OF INTENTIONS,
"WELL, THE PAGE REALLY 
DOESN'T QUITE WORK,
"BUT IF WE HAVE A BLIND STUDENT 
IN THE DEPARTMENT,
"WE'LL PROMISE TO CALL THEM UP 
AND TELL THEM
ABOUT EVERY RULE CHANGE."
YOU KNOW, I DON'T WANT TO SOUND 
SKEPTICAL ABOUT HUMAN NATURE
AND HUMAN FRAILTY, BUT THE 
REALITY IS, OVER TIME,
THAT DOESN'T WORK WELL.
SO WE WANT IT TO BE 
IN THE SAME PLACE AND FOR THAT
TO BE AN ACCESSIBLE PLACE.
SO THINGS THAT 
ARE TIME-SENSITIVE,
THINGS THAT ARE ESSENTIAL 
TO DOING BUSINESS
WOULD BE AT THE TOP 
OF YOUR LIST.
UNDER THE ASSUMPTION THAT 
THAT DOESN'T ADD UP
TO ROUGHLY FIFTEEN PERCENT 
OF YOUR WEB SPACE,
THE NEXT SET, THE NEXT PRIORITY 
SYSTEM WOULD BE PRIORITIZING
THOSE PAGES THAT 
ARE HIGH-FREQUENCY USE PAGES,
BASED ON WHATEVER  
OF HIT COUNTS YOU WANT TO USE,
OR REASONABLE LOGIC,
BASED ON THE IMPORTANCE 
OF THOSE PAGES TO THE MISSION
OF THE PROGRAM, WOULD BE 
TO SAY THE GOAL IS TO CONVERT
FIFTEEN PERCENT 
OF THOSE PAGES A YEAR.
THE FIRST CUT FROM THAT 15 
MAY BE SEVEN PERCENT
OF YOUR PAGES, 
OR TWO PERCENT OF YOUR PAGES,
DEPENDING ON YOUR UNIT, 
MIGHT BE THOSE
TOP ESSENTIAL-TO-BUSINESS PAGES, 
THOSE PRIORITY PAGES.
AND THEN THE NEXT FIVE, SIX, 
SEVEN PERCENT
MAY BE JUST 
HIGH-FREQUENCY PAGES.
EVERYBODY LIKES THE PAGE 
WHERE THEY GET THE GOSSIP
ABOUT THE DEPARTMENT 
AND HITS IT EVERY DAY.
I DON'T WANT TO MAKE FUN,
BUT, YOU KNOW,
THAT'S AN IMPORTANT 
SOCIALIZATION.
THERE ARE WEB SPACES THAT 
ARE NOW THE COUNTERPOINT
TO THE PIZZA-AND-BEER 
ON FRIDAY AFTERNOON
THAT I USED TO PARTICIPATE IN 
IN MY DOCTORAL PROGRAM.
EVERY FRIDAY NIGHT, 
PEOPLE HUNG OUT AND HAD BEER
AND A LOT OF IMPORTANT 
INFORMAL BUSINESS HAPPENED
FOR THE DEPARTMENT 
ON FRIDAY AFTERNOON
WHEN THE GRADUATE STUDENTS 
AND THE FACULTY HUNG OUT
AT THE LOCAL BAR, 
HAVING PIZZA AND BEER.
IT WAS IMPORTANT TO THE PROGRAM, 
EVEN IF IT WAS INFORMAL.
THERE ARE EXCEPTIONS.
ONE IS USER-DRIVEN.
ALL OF THE CIVIL RIGHTS LAWS 
IN THE UNITED STATES
ARE COMPLAINT-DRIVEN LAWS.
IF NOBODY COMPLAINS, 
THE ENFORCEMENT PEOPLE
NEVER SHOW UP, GOING,
"EXCUSE ME. 
WE ARE THE CIVIL RIGHTS POLICE.
"HAVE YOU VIOLATED 
ANYONE'S RIGHTS THIS WEEK?
LET ME SEE YOUR LOG SHEET."
IT'S ALWAYS COMPLAINT-DRIVEN.
WHETHER IT'S RACE, DISABILITY, 
GENDER, AGE, DOESN'T MATTER.
CIVIL RIGHTS LAWS 
ARE COMPLAINT-DRIVEN, 
SO ONE EXCEPTION IS,
"I HAVE A REQUEST.  
I'M A USER. I'M BLIND."
IT'S NOT ONE OF YOUR TOP FIFTEEN 
PERCENT PAGES, IN TERMS
OF FREQUENCY, OR HITS, 
OR IMPORTANCE.
IT WASN'T ONE 
OF YOUR ESSENTIAL PAGE--
BUT SOMEBODY SHOWS UP 
AND WANTS ACCESS,
THEN YOU NEED TO PROVIDE 
SOME REASONABLE ACCESS.
ONE WAY TO DO THAT 
IS BY ACTUALLY CONVERTING
THAT PAGE, IF POSSIBLE, 
TO AN ACCESSIBLE SPACE.
AND THAT'S GOING TO DEPEND 
ON WHEN THAT PAGE
WAS ORIGINALLY DEVELOPED, 
HOW WELL CODED IT IS,
HOW EASILY CONVERTIBLE IT IS.
BUT THERE ARE ALTERNATIVES 
TO THAT,
WHICH WOULD BE TO PROVIDE THEM 
WITH EQUIVALENT ACCESS.
SO UNDER THE ASSUMPTION 
THAT IT'S NOT ALREADY
ONE OF THOSE 
TIME-SENSITIVE PAGES,
IN WHICH CASE WE'VE ALREADY 
GOT IT AS OUR TOP PRIORITY
AND WORKING ON IT, TO BE ABLE 
TO SAY, "I'M GOING TO PULL
"THE CONTENT FROM THIS PAGE, 
PUT IT IN A TEXT FILE,
AND EMAIL IT TO YOU."
NOW, THAT MAY BE A LITTLE MORE 
THAN CUTTING-AND-PASTING.
IF IT'S A REALLY UGLY 
LAID-OUT PAGE,
USING ALL KINDS OF STRANGE 
TABLE STRUCTURES
TO GET THAT PAGE IN PLACE, 
YOU MAY NOT BE ABLE
TO DO A REALLY SIMPLE 
CUT-AND-PRINT.
I HAVE KNOWN OFFICES 
AND INSTANCES
WHERE WE TOOK A PAGE,  
WE PRINTED IT OUT,
WE WENT TO THE SCANNER. 
WE SCANNED IT IN.
WE USED OPTICAL CHARACTER- 
RECOGNITION SOFTWARE,
CONVERTED IT TO TEXT, 
AND THEN CUT-AND-PASTED IT
INTO A TEXT DOCUMENT, 
BECAUSE THAT WAS FASTER
THAN ACTUALLY TRYING TO DO IT 
OFF THE WEB.
BUT THAT'S UNUSUAL 
FOR A PAGE TO BE THAT,
THAT HORRIFICALLY DESIGNED.
BUT THE IDEA WOULD BE 
THAT WOULD BE A PAGE
THAT YOU WOULD CONVERT.
THERE ARE SOME PAGES 
THAT ARE ARCHIVED.
THEY'RE ARCHIVED.
THEY'RE NOT OUT THERE 
AS GENERAL-USE PAGES.
THEY'RE KEPT IN PLACE 
FOR HISTORIC SIGNIFICANCE.
THEY'RE OLD DATA FROM RESEARCH.
THEY'RE OLD DATA 
FROM CENSUS REPORTS.
THEY'RE OLD ANNUAL REPORTS 
FOR THE PROGRAM,
A VARIETY OF THINGS THAT MAY BE 
THERE THAT ARE ARCHIVED,
THAT ARE NOT VERY IMMEDIATE USE, 
AND THOSE WOULD BE WAY DOWN
YOUR PRIORITY LIST 
FOR CONVERTING, AND ACTUALLY
MAY NEVER GET CONVERTED 
UNLESS THERE'S A REQUEST 
FOR THOSE PAGES.
WHEN YOU GET TO THE 1952 REPORT 
ON OFFICE USAGE, THAT'S NOT ONE
THAT WOULD BE VERY HIGH 
ON THE LIST TO CONVERT.
IT WOULD JUST HANG OUT 
AS AN ARCHIVED PAGE,
WITH SOMETHING ON IT 
THAT LET PEOPLE KNOW
IT WAS AVAILABLE ON REQUEST.
THERE MAY BE A FEW PLACES,
PARTICULARLY WITH EMERGING 
TECHNOLOGIES,
WHERE COMPLIANCE WITH THE 
STANDARDS IS SIMPLY INFEASIBLE.
IT CANNOT BE DONE.
ONE ALTERNATIVE IS 
A TEXT-ONLY ALTERNATIVE
TO THE PAGE, BUT THAT'S  
NOT ALWAYS VIABLE.
SOMETIMES, 
IT'S TECHNICALLY INFEASIBLE
BECAUSE OF THE INTENT 
OF THE PAGE.
SO SOMEBODY WAS SIGNED UP WHO'S 
FROM THE COLLEGE OF FINE ARTS.
IF WE HAVE THE HUNTINGTON FILE 
OF ALL OF THE PHOTOGRAPHS
OF ALL OF THE ASIAN AND ORIENTAL 
BUDDHIST SHRINES
THAT ARE RAPIDLY DETERIORATING 
AND THAT WE'RE LOSING,
AND SO THEY'VE GOT A PROJECT, 
A GRANT, WHERE THEY'VE BEEN 
ARCHIVING THOSE.
YOU CAN'T DO FULL-TEXT 
DESCRIPTIONS OF IMAGERY.
YOU CAN DO LABELS, 
BUT YOU CAN'T MAKE AN IMAGE
ACCESSIBLE TO SOMEONE 
WHO CAN'T SEE.
THERE'S A LIMIT TO WHAT 
YOU CAN DO ON FEASIBILITY.
IF IT'S AN ART HISTORY PAGE 
DISCUSSING THE USE OF LINE
AND COLOR, YOU KNOW, 
THE SCREEN READER 
CAN ONLY DO SO MUCH.
YOU CAN ONLY PUT 
SO MUCH REASONABLE TEXT
TO EXPLAIN THE IMAGES 
AND HAVE IT MAKE SENSE.
TECHNICAL INFEASIBILITY 
IS NOT THE SAME AS
"I DON'T WANT IT 
IF IT WASTES MY TIME."
IT'S NOT THE SAME AS, 
"IT COSTS ME MONEY,"
OR A LARGE NUMBER 
OF OTHER THINGS.
THOSE OLD PAGES 
THAT ARE HANGING OUT NEED
TO INDICATE IN PLAIN TEXT.
ONE OF THE THINGS YOU NEED 
TO DO QUICKLY, SO TO SPEAK,
BEFORE THAT JUNE 30th DATE 
IS, IN ALL OF THE PORTALS
TO YOUR WEB SPACE.
IF YOU HAVE AN ARCHIVED SECTION, 
YOU WANT IT THERE.
A GOOD WAY TO DO THIS 
IS TO HAVE A LITTLE CLICK
FOR ACCESSIBILITY 
ON YOUR FRONT PAGE THAT SAYS
"ACCESSIBILITY INFORMATION."
AND YOU CAN HAVE IT IN THERE.
YOU WOULD WANT TO LOOK 
AT THE PLACES
THAT ARE THE PORTALS 
TO YOUR FRONT PAGE,
TO YOUR WEB SPACE, 
PLACES PEOPLE COME INTO,
AND HAVE A STATEMENT 
ON THOSE PAGES
THAT BASICALLY SAYS, 
"IF YOU HAVE TROUBLE
"ACCESSING THIS PAGE 
AND NEED TO REQUEST IT
IN AN ALTERNATE FORMAT, 
PLEASE CONTACT--"
IT NEEDS TO BE A CONTACT 
THAT KNOWS SOMETHING 
ABOUT THE WEB SPACE.
IT CANNOT BE--I'M GOING TO PICK 
ON THE REGISTRAR AGAIN,
'CAUSE WE HAVE SOMEBODY HERE 
FROM THE REGISTRAR.
THE REGISTRAR HAS A "CLICK HERE 
IF YOU HAVE A QUESTION."
AND GIVEN THE NATURE 
OF THE THOUSANDS OF PEOPLE
WHO HAVE QUESTIONS 
ABOUT REGISTRAR INFORMATION,
IF YOU'RE NOT ON THE 
FREQUENTLY ASKED QUESTION LIST
AND YOU EMAIL THEM 
YOUR SPECIFIC QUESTION,
IT COULD BE DAYS 
BEFORE YOU GET A RESPONSE.
THAT'S NOT A CRITICISM.
THAT'S A REALITY.
THEY PROBABLY GET 
20,000 QUESTIONS A DAY.
YOU CAN'T RESPOND 
TO 20,000 QUESTIONS A DAY
WITHOUT AN EXCEPTIONALLY 
LARGE STAFF.
THAT'S NOT A PLACE YOU DEPEND ON 
FOR, "I'M HAVING TROUBLE
ACCESSING ONLINE REGISTRATION. 
I NEED HELP."
THAT NEEDS TO BE A WEB SPACE 
THAT AN INDIVIDUAL
IS RESPONSIBLE FOR.
YOU DON'T HAVE TO GIVE THEM 
YOUR PERSONAL EMAIL ADDRESS.
YOU KNOW, IT DOESN'T 
HAVE TO SAY LISSNER.2.
IT BETTER NOT SAY LISSNER.2, 
'CAUSE I WON'T KNOW
HOW TO FIX YOUR WEB PAGE.
BUT IT NEEDS TO BE A SPOT 
THAT SOMEONE
IS SPECIFICALLY RESPONSIBLE 
FOR CHECKING
ON A REGULAR DAILY BASIS 
AND SAYING,
"THERE'S EMAIL IN THERE."
IT CAN BE EMAIL TO 
ACCESS@REGISTRAR.EDU
AND THAT COULD BE FORWARDED 
TO YOUR EMAIL ADDRESS,
SO THAT THE STUDENT 
DOESN'T SEE WHO IT IS.
OR IT CAN BE 
IN A SEPARATE ACCOUNT
THAT YOU CHECK 
ON A DAILY BASIS,
AND MAYBE DURING ONLINE 
REGISTRATION MORE FREQUENTLY
THAN A DAILY BASIS, 
SO THAT THOSE THINGS
GET TAKEN CARE OF.
SO IT NEEDS TO BE 
AN EMAIL OR A PHONE NUMBER.
IT NEEDS TO BE IN THE CLEAR.
IT NEEDS TO BE SOME PLACE 
THAT IF YOUR WEB PAGE
IS NOT YET UP TO SPEED 
AND IT'S IN THE BOTTOM
RIGHT-HAND CORNER, 
AND IT TAKES SEVEN OR EIGHT
NAVIGATION STEPS TO GET TO IT, 
THAT'S NOT GOING TO BE
A GOOD SPOT FOR IT TO BE.
IT NEEDS TO BE FINDABLE, 
IN CLEAR TEXT,
SO A SCREEN READER HAS A CHANCE 
OF LOCATING IT.
SO IT OUGHT TO BE SOMEWHERE NEAR 
WHERE THE CURSOR LANDS
WHEN YOU HIT THAT PAGE.
YOUR HOME PAGE WOULD OBVIOUSLY 
BE A GOOD SPOT FOR IT.
IF YOU HAVE A CALENDAR PAGE 
AND A HOME PAGE,
AND THEN A WHOLE BUNCH 
OF OTHER PAGES,
THE CALENDAR PAGE WOULD BE 
ANOTHER RATIONAL SPOT TO PUT IT.
BEST PRACTICE MIGHT SAY, 
"PUT IT IN THE TEMPLATE,"
IF YOU HAVE A FRAMING TEMPLATE, 
SO THAT THERE'S
EITHER A CLICK 
OR AN EASY LINK TO IT,
OR A REPETITION 
OF THAT STATEMENT
IN THE DESIGN OF EVERY PAGE.
THAT WOULD BE DYNAMITE.
THAT'S NOT REQUIRED, 
BUT IT NEEDS TO BE
IN THOSE PLACES PEOPLE 
ARE MOST LIKELY TO SHOW UP
ON YOUR WEB SPACE.

ANNUAL REPORTS NEED 
TO CAPTURE YOUR PROGRESS
TOWARDS MAKING 
THE PAGE ACCESSIBLE.
SO THEORETICALLY, 
IN THREE OR FOUR YEARS,
WE'LL HAVE TO DO NO MORE 
ANNUAL REPORTING,
ALTHOUGH I'M SURE TECHNOLOGY 
WILL CHANGE ON US
AND THAT WILL GET EXTENDED.
AND SOME OF US HAVE LARGE ENOUGH 
WEB PAGES THAT THAT MIGHT NOT BE
A REASONABLE TIMEFRAME 
TO GET ALL THE WAY
TO THE BOTTOM, 
SO TO SPEAK.
BUT IT NEEDS TO SUMMARIZE 
THAT PROGRESS.
IT SHOULD SET TARGETS 
FOR THE UPCOMING YEARS,
BASED ON THOSE PRIORITIES, 
BASED ON IDENTIFYING,
"WE'RE USING THIS SYSTEM 
OF IDENTIFYING IMPORTANT PAGES."
AND THAT MAY CHANGE FROM AREA 
TO AREA, SO WE HAVEN'T SAID,
"USE THIS HIT COUNTER
ON ALL OF YOUR PAGES
AND BASED ON ITS RESULTS, 
TELL US,"
BECAUSE THERE'S MORE 
THAN ONE WAY TO DO THAT
AND THERE ARE SO MANY DIFFERENT 
KINDS OF AREAS
AND HOW THEY MAY BREAK THAT DOWN 
THAT IT JUST DIDN'T MAKE SENSE
TO SAY, "ONE SIZE FITS ALL,"
'CAUSE WE KNOW ONE SIZE MAKES 
EVERYBODY EQUALLY UNCOMFORTABLE
AND GENERALLY 
DOESN'T FIT ANYBODY.
SO. HEY.
I'M TOWARDS THE END OF POLICIES 
AND WE'RE ABOUT AT THE POINT
OF TALKING ABOUT STANDARDS.
AND IF THERE ARE QUESTIONS 
ABOUT POLICY ISSUES RIGHT NOW,
I'M HAPPY TO ENTERTAIN THEM.
I'M EITHER THAT GOOD 
OR THAT BORING,
OR YOU ALL REALLY CAME 
TO HEAR LAURIE TALK.
AND WE WERE GOING TO TAKE 
A FIVE-ISH MINUTE BREAK
SO PEOPLE CAN GRAB COFFEE, SODA, 
TEA, FRUIT, COOKIES,
AND BE AWAKE FOR THE NEXT PART.
IS THAT A QUESTION?
(AUDIENCE MEMBER QUESTION)

OKAY.
THE QUESTION HAD TO DO 
WITH ENFORCEMENT MECHANISMS
AND IF YOU FIND A PAGE 
THAT ISN'T ACCESSIBLE,
BASED ON THOSE STANDARDS, 
SHOULD YOU CAN MAKE A REQUEST
TO THE INDIVIDUAL.
SHOULD YOU MAKE A COMPLAINT 
TO MY OFFICE,
WHAT ARE THE STEPS, 
AND HOW WOULD THAT WORK?
MY FIRST SUGGESTION 
WOULD BE, MAKE A REQUEST
TO THAT OFFICE, THOUGH, 
IF THEY'RE OUT OF COMPLIANCE
WITH UNIVERSITY POLICY, 
YOU CAN ALWAYS MAKE A COMPLAINT
TO MY OFFICE, EITHER AT THE SAME 
TIME OR INSTEAD OF THEM.
BUT THE FIRST STEP REALLY 
OUGHT TO BE, MAKE THE REQUEST 
OF THAT OFFICE.
THE ENFORCEMENT MECHANISM 
FOR THIS
IS MUCH LIKE 
THE ENFORCEMENT MECHANISM
FOR VIOLATING ANY OTHER 
CIVIL RIGHTS LEGISLATION.
CAN YOU NAME FOR ME 
THE ENFORCEMENT MECHANISM
FOR COMMITTING 
SEXUAL HARASSMENT?
SOMEBODY COMPLAINS 
ABOUT SEXUAL HARASSMENT.
SOMEONE COMPLAINS 
ABOUT SEXUAL HARASSMENT,
THE APPROPRIATE UNIVERSITY 
OFFICES COME IN
AND DO AN INVESTIGATION, 
AND DEPENDING
ON HOW EGREGIOUS 
THE VIOLATION WAS,
OR WHETHER OR NOT 
A VIOLATION WAS FOUND,
WHETHER IT WAS CLEARLY 
REPETITIVE AND INTENTIONAL,
YOUR FIRED, YOU'RE OUT OF HERE.
IF IT WERE LESS EGREGIOUS 
OR LESS CLEAR,
THERE ARE OTHER PENALTIES THAT 
MIGHT HAPPEN TO AN EMPLOYEE
FOR SEXUAL HARASSMENT.
THIS IS A PIECE 
OF CIVIL RIGHTS LEGISLATION.
THE TWO PRIMARY ENFORCEMENT 
MECHANISMS ARE GOING
TO BE CULPABILITY,
IF YOU'RE FOUND VIOLATING 
A UNIVERSITY POLICY,
AND BUDGET CONSIDERATIONS.
ULTIMATELY, MY OFFICE 
REPORTS TO THE PROVOST.
I REPORT TO THE PROVOST.
NOT ULTIMATELY, 
WE ALL ULTIMATELY REPORT
TO THE PRESIDENT 
AND THE PROVOST.
I REPORT DIRECTLY 
TO THE PROVOST.
AND THE PROVOST 
AND THE VICE PRESIDENTS
AND DEANS AT THAT LEVEL, 
WHO ARE READING THE REPORTING,
AND WHO WILL GET THE REPORTS 
ON COMPLAINTS AND VIOLATIONS
FROM MY OFFICE, WILL BE MAKING 
BUDGET PRIORITY DECISIONS
FOR THOSE DEPARTMENTS.
AND YOU PROBABLY DON'T WANT
SOMEBODY DECIDING
WHAT YOUR BUDGET PRIORITIES 
WOULD BE
AROUND WEB DEVELOPMENT, 
RATHER THAN
SETTING THEM FOR YOURSELVES.
SO THE TWO 
ENFORCEMENT MECHANISMS 
THE UNIVERSITY USES
IN GENERAL ARE THOSE TWO 
ENFORCEMENT MECHANISMS
AND THOSE ARE THE ONES 
THAT APPLY HERE.
WE HAVE NOT, AT THIS POINT IN 
TIME, THOUGHT IT WORTHWHILE
TO GO OUT AND INVEST 
$30-, $40-, $50,000
IN ENTERPRISE LEVEL 
CHECKING SOFTWARE,
SO THAT WE COULD GO AND SPIDER 
ALL OF YOUR WEB PAGES
AND PLAY "WEB POLICE" ON CAMPUS.
WE THOUGHT THAT 
A MUCH BETTER INVESTMENT
WAS PROVIDING WORKSHOPS LIKE 
THIS, BRINGING IN TRAINING
AND TECHNICAL ASSISTANTS, 
TALKING TO DEPARTMENTS
ABOUT TRAINING NEEDS 
AND IDENTIFYING THOSE,
AND BRINGING FOLKS ON CAMPUS,
OR SENDING YOU OUT INTO
INTO A TRAINER'S MODEL AS A MUCH 
MORE REASONABLE INVESTMENT
THAN SETTING UP A STRUCTURED 
ENFORCEMENT MECHANISM.
AND ANYTHING OTHER THAN 
A COMPLAINT-DRIVEN MECHANISM,
LIKE WE USE FOR OTHER KINDS 
OF CIVIL-RIGHTS ISSUES,
WOULD HAVE TO HINGE 
ON THAT KIND OF MECHANISM,
WOULD HAVE TO HINGE ON BRINGING 
IN ENTERPRISE LEVEL SOFTWARE,
STARTING A SYSTEM 
OF GOING AROUND CAMPUS
AND CHECKING THE 500 GAZILLION 
WEB PAGES THAT ARE OUT THERE
IN SOME STRATEGIC FASHION.
(AUDIENCE MEMBER QUESTION)
OKAY.
(AUDIENCE MEMBER QUESTION).

WE'RE GOING TO BE WORKING WITH 
THE DEANS AND VICE PRESIDENTS
ON CHOICES OF TEMPLATES.
AND MY ASSUMPTION IS IT 
WILL WORK ITS WAY DOWN
TO INDIVIDUAL DEPARTMENTS.
THE FIRST ONE OF THOSE WOULD BE 
DUE ROUGHLY THIS TIME NEXT YEAR.
WITH POLICY GOES INTO EFFECT 
AT THE END OF THE ACADEMIC YEAR,
ESSENTIALLY THE END 
OF THE FISCAL YEAR,
AND ANNUAL REPORTING IS TURNED 
IN ROUGHLY AT THE END
OF THE ACADEMIC YEAR, 
A LITTLE BIT EARLIER,
ALONG WITH STRATEGIC PLANNING 
AND BUDGETING AND THAT STUFF.
SO MY GUESS WOULD BE, 
DEPENDING ON THE DEPARTMENT
AND HOW YOUR AREA STRUCTURES IT 
DOWN TO COLLECT INFORMATION,
ROUGHLY LATE APRIL TO EARLY MAY 
NEXT YEAR IS WHEN SOMEBODY
IS LIKELY TO BE ASKING YOU 
QUESTIONS OR SAYING,
"HERE IS A TEMPLATE."
SO IF YOU GOT 
A STRATEGIC-PLANNING TEMPLATE
OR A CUSTOMER-SERVICE TEMPLATE
OR A "PRETEND YOU HAD TO CUT 
FIVE-PERCENT-OF-YOUR-BUDGET" 
TEMPLATE REQUEST,
PROBABLY NEXT YEAR 
YOU'LL GET SOMETHING
FOR WEB ACCESS THAT IS-- 
AT THAT SAME TIME,
ALONG WITH THAT SAME SET 
OF INFORMATION.
WE'RE WORKING WITH THE VPS 
TO GIVE THEM SOME OPTIONS
TO CHOOSE FROM, 
SO THE ONES THAT SAY,
"WE WANT A NICE CHECKLIST 
KIND OF STRUCTURE, 
AND THAT WORKS FOR US"
CAN HAVE THAT.
AND THE ONES THAT WANT TO SAY, 
"WE'RE THE FEDERATED COLLEGE
"OF ARTS AND SCIENCES 
AND ONE TEMPLATE
"WILL NOT FIT 
ALL OF OUR DEPARTMENTS.
THAT CAN'T HAPPEN."
SO WE'RE WORKING AT THAT LEVEL
AND WE'LL HAVE IT TO FOLKS 
IN A TIMELY FASHION.
ANY OTHER QUESTIONS? ALL RIGHT.
WELL, I'M GOING TO BE AROUND 
DURING BREAK AND FOR A WHILE,
SO YOU CAN GRAB ME 
INDIVIDUALLY IF YOU WANT.
YOU CAN GRAB MY CARD 
AND EMAIL ME IF YOU WANT.
HAVE COOKIES, HAVE SODA, 
CAFFEINE UP 
FOR THE NEXT SECTION.
FOR THOSE OF YOU WHO ARE MORE 
HANDS-ON WEB DESIGNERS,
I THINK THE NEXT SECTION 
WILL APPEAL TO YOU,
BECAUSE IT'S GOING TO BE 
THE SPECIFIC STANDARDS.

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