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Plug-ins -- Dos and Don'ts
Why: Web authors frequently rely on other applications beyond those available in a browser to display specialized content. It is the responsibility of the web author to insure that these applications are compliant with MWAS and available to assistive technology users. How: Do not assume that popular technology like video and presentation viewers are accessible to users of assistive technology. Investigate the accessibility policies of the companies responsible for any auxilary application you require and, if possible, test those applications using assistive technology.
Why: To make it possible for specially formatted files (e.g. PDF or video) to be viewed by web browsers, add-on programs or "plug-ins" need to be downloaded and installed on the user's computer. Web designers should not assume users already have these plug-ins installed. How: Provide a link to the download page of any necessary plug-in on each page it is required to view information or perform tasks.
Why: Web authors should, whenever possible, only require the use of external applications if those applications meet accessibility guidelines. However, if no such accessible plug-in exists, content requiring the plug-in must be offered in a different format. How: Offer the content both using the plug-in application and in an accessible format. For example, if you are posting a PowerPoint presentation that requires the PowerPoint viewer (which is not an accessible technology), you may also display the content of the presentation in HTML format.
Why: Because assistive technology can be very system intensive, many users avoid extraneous software. Users with slow connections may not have wanted to take the time to download additional software or keep up with updates. How: Include a link to the download page for the latest version of Adobe Reader on every page in which a link to a PDF file occurs.
Get more help with plug-ins, visit Usability.gov.
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